Refund Policy
SMM Panel Bot is a relay that forwards orders to third-party SMM providers. Once an order is placed on an upstream provider, it generally cannot be reversed. That said, refunds do happen automatically in the cases described below.
1. General principle
By placing an order you agree that the service is a digital, instantly-delivered product. We do not offer refunds for "change of mind" after a provider has started working on the order.
2. Automatic refunds (wallet credit)
The bot polls your order status with the upstream provider every few minutes. If the provider reports:
- Cancelled — the full paid amount is credited back to your wallet automatically.
- Partial — the unfulfilled portion (pro-rated by quantity) is credited back to your wallet automatically.
- Refunded — the full amount is credited back to your wallet.
You will receive a WhatsApp notification each time a refund is issued. The credit sits in your wallet and can be used on the next order without a new payment.
3. Non-refundable situations
Refunds are not issued when:
- The order status is Completed or In progress (the provider has delivered or is delivering).
- You provided the wrong target link, username, or post URL. Double-check before confirming.
- The target account was private, deleted, or made private during delivery.
- The target platform (e.g. Instagram) removed delivered engagements after the fact. For services with refill coverage, we'll help trigger a refill on the provider's side.
- You have violated our Terms of Service.
4. UPI payment mismatches
Every UPI order uses a unique rupee.paise amount (e.g. ₹149.37). You must pay the exact amount shown. If you paid a different amount by mistake:
- The bot will not auto-match the payment to your order.
- Reply support on WhatsApp with a screenshot of your payment. After manual verification (usually within 24 hours on business days) the seller will either apply the amount to your order or credit your wallet.
5. Wallet balance
Wallet balance is non-withdrawable credit. It can be used for future orders on the same storefront but cannot be transferred back to your bank account or UPI.
6. Requesting a manual review
If you believe an order was not delivered correctly and the automated logic didn't refund you, reply with support on WhatsApp or email the seller with:
- The order ID (e.g.
SMM12345). - A brief description of the issue.
- Screenshots where relevant.
Manual reviews are typically completed within 3 business days.
7. Chargebacks
Initiating a bank chargeback or UPI dispute without first contacting support will result in the associated account being suspended. Please talk to us first — most issues are resolved in hours.
8. Changes
Changes to this policy will be announced on the site. Changes apply to orders placed after the effective date.